Badge of shame: How TSB’s famous slogan seems now
TSB once boasted that it was ‘the bank that likes to say yes’ – but it is now blowing a rude raspberry ‘no’ in the face of customers wanting to be served at its branch counters. The bank has started pulling down the shutters at 14 of its high street branch counters at two o’clock in the afternoon.
Customers coming in after this time will be asked to undergo what’s bafflingly titled a ‘digitally up-skill’ lesson rather than getting the counter service that they came in for.
In other words, they will be encouraged to bank online.
The move has been described by the banking expert Derek French as ‘cynical’. Last week, the former bank manager and founder of the Campaign for Community Banking Services, told The Mail on Sunday: ‘Limiting counter opening hours is a backdoor way of whittling away